Dec 03, 2018

Thought Leadership

Allianz - Placeholder image
Allianz - lt_gray_bg

Read up on vital trends and industry best practices for travel insurance and event protection. We cover topics related to increasing your ancillary revenue, how insurance can meet consumers’ evolving needs, enhancing the customer experience with innovative strategies, and more.

Allianz - eaglebytes
Allianz - lt_gray_bg
Allianz - lt_gray_bg

Like what you see here? Get the latest news and trends on travel and specialty insurance delivered to your inbox.

Sign up here >

Allianz - Family lounging vacation

Top 5 Reasons Travelers Buy Trip Protection

Allianz - lt_gray_bg

Our latest customer survey reveals which protection benefits are most important to travelers and why they wouldn’t book a trip without insurance. More >

Allianz - Lady travel abroad

SmartBenefits Can Pay for Flight Delays in Real-time

Allianz - space

From proactive claim payments to "no receipts" claims for travel and bag delays, our SmartBenefitsSM are redefining travel protection. More >

Allianz - blank space

Allianz - space
Allianz - Millennial Family camping

Millennial Family Travel Surges Across America

Allianz - lt_gray_bg

The maturing of influential generations, plus a rise in global travel disruptions and natural disasters, is shifting Americans’ leisure travel habits. More >

Allianz - Frances and Larry story

Medical Crisis Abroad: One Couple’s Travel Story

Allianz - space

On a recent trip to Jamaica, Frances never imagined breaking her hip and needing surgery. She recounts her medical crisis abroad. More >

Allianz - Lifebuoy beach

Surviving a Life-Threatening Medical Emergency Abroad

Allianz - space

Two travelers talk about their life-threatening medical emergencies in foreign places, and what it meant to have Allianz Partners on their side. More >

Allianz - Woman shopping phone

5 Travel Pioneers Reimagining the Customer Experience

Allianz - lt_gray_bg

Digital pioneers in travel like Marriott, John Paul and Klook are using new tech like AI and self-service apps to reimagine customer touchpoints. More >

Allianz - Virtual reality glasses

3 Tech Innovations Reshaping the Buyer Journey

Allianz - space

How are personalization, chatbots and VR reshaping consumer buying experiences? Just look at Ticketmaster®, and Carnival. More >

Allianz - Woman laptop payment

Travelers’ 4 Biggest Anxieties That Can Hurt Your Bookings

Allianz - space

Addressing high rates of shopping cart abandonment in travel, we uncover four major anxieties that could prevent customers from booking their trip. More >

Allianz - Woman business meeting

7 Ways to Grow Business with a Capable Insurance Partner

Allianz - lt_gray_bg

The right partner can align with business goals to bolster your customer satisfaction and bottom line using these seven capabilities. More >

Allianz - High school football camp

Protecting Youth Sports Camps and Winter Sports

Allianz - space

Launched with Liftopia and My Online Camp, our latest product innovations focus on youth sports camps, game series tickets and winter sports. More >

Allianz - Airport window lady

Skift Report Uncovers the Myths & Realities of Travel Risk

Allianz - space

In an era of increased travel disruptions, Skift analyzes how travel providers can utilize insurance and tech to keep customers happy and traveling. More >

Allianz - Woman tablet claims

3 Ways We Improved Claims, Payments and Benefits

Allianz - lt_gray_bg

Using customer feedback to spur innovation in products and operations, we’ve re-engineered our customer experience in three critical areas. More >

Allianz - TravelSmart app screen

TravelSmart App Redesigned: New Global Safety Features

Allianz - space

Our user-friendly redesign lets travelers easily view real-time trip details, file claims and quickly locate emergency services and assistance globally. More >

Allianz - Frommers destination guides

New Destination Guides with Frommers Exclusive Insights

Allianz - space

We recently launched new TravelSmart Destination Guides, featuring curated itineraries for trips across four continents and powered by Frommers. More >

Allianz - Brian Major

Inside Allianz Global Assistance’s Virtual ER

Allianz - lt_gray_bg

After flying into Panama City, travel journalist Brian Major (pictured) was rushed to the hospital with a collapsed lung. More >

Allianz - Lady sunset

Protecting Your Customers When Disaster Strikes

Allianz - space

As four major hurricanes devastated coastal areas, we responded to 435,000 calls and thousands of claims. Their personal stories are inspiring. More >

Allianz - Air ambulance

Rescued Abroad: Behind the Scenes in an Air Ambulance

Allianz - space

Handling 500 medical evacuations a year, our global assistance team recently took a behind-the-scenes tour of an air ambulance. More >

Allianz - Woman on Bridge

4 Reasons More Travelers Buy Travel Insurance

Allianz - Space

From consumer travel trends to terrorism, here's a look at major factors driving the increase in demand for travel protection. More >

Allianz - Trail runner

Protecting Athletes in the World’s Toughest Races

Allianz - Space

We asked our insured athletes their top concerns for missing races and which registration fees they want to protect. More >

Allianz - Mike Nelson CX

How Customer Friendly is Your Company?

Allianz - Space

Mike Nelson, CEO of the Americas, shares three ways to use the “voice of the customer” to improve critical customer touchpoints. More >

Allianz - Balloons

Who Protects Travel More: Millennials or Boomers?

Allianz - lt_gray_bg

Our customers shared valuable insights on travel habits, top concerns, and which types of travelers are more likely to buy trip insurance. More >

Allianz - Johnny Jet

Influencers Making Travel Protection an Easier Sell

Allianz - space

From Johnny Jet to Lee Abamonte, we’re finding advocates enthusiastic about educating consumers on the benefits of trip protection. More >

Allianz - AAA inner child

Promoting Worry-Free Travel with AAA

Allianz - space

We explore what inspires Americans to travel in a campaign that promotes worry-free vacations. Our goal: to help travel agents increase their sales. More >

Allianz - Amtrak baseball

Inspiring Traveler Confidence with Amtrak

Allianz - lt_gray_bg

Our in-house marketing agency created emotionally compelling ad campaigns for one of the most recognized U.S. travel brands. More >

Allianz - Concert blue lights

Music, Art & Sports Fans: Who Buys More Ticket Protection?

Allianz - space

We asked music, art and sports fans what their biggest concerns are for missing an event. Our exclusive results show what they worry about. More >

Allianz - Chatbot cafe

AI Bots and Digital Concierges Drive Higher Revenue

Allianz - space

Priceline, Kayak, Ticketmaster and Marriott use chatbots and digital concierges to give customers convenient, personalized experiences. More >

Allianz - Hiker on mountain

Customer Data Drives Loyalty and Revenue Growth

Allianz - lt_gray_bg

By turning customer data into insights for higher-converting travel insurance offers, we help you build customer loyalty and increase revenue. More >

Allianz - Hotels on the beach

Lodging Revolution Uncovers New Revenue

Allianz - space

Hotel travel insurance is a new revenue stream in the online booking path that helps protect your guests from the unexpected. More >

Allianz - Mom and daughter

Leading Innovations in Claims and Customer Experience

Allianz - space

We've made our claims process faster and easier than ever with mobile filing, simpler forms, and direct deposit for payments in as little as 48 hours. More >

Terms, conditions and exclusions apply.
Insurance benefits underwritten by BCS Insurance Company or Jefferson Insurance Company, depending on your state of residence.  Plan(s) only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company.  AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company. Consumer may be responsible for charges incurred from outside vendors for assistance or concierge services. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or