Stories & insights

Read up on vital trends and industry best practices for travel insurance and event protection. We cover topics related to increasing your ancillary revenue, how insurance can meet consumers’ evolving needs, enhancing the customer experience with innovative strategies, and more.

3 Tech Innovations Reshaping the Buyer Journey

How are personalization, chatbots and VR reshaping consumer buying experiences? Just look at Ticketmaster®, and Carnival.

3 Ways We Improved Claims, Payments and Benefits

Using customer feedback to spur innovation in products and operations, we’ve re-engineered our customer experience in three critical areas.

4 Reasons More Travelers Buy Travel Insurance

From consumer travel trends to terrorism, here's a look at major factors driving the increase in demand for travel protection.

5 Travel Pioneers Reimagining the Customer Experience

Digital pioneers in travel like Marriott, John Paul and Klook are using new tech like AI and self-service apps to reimagine customer touchpoints

7 Ways to Grow Business with a Capable Insurance Partner

The right partner can align with business goals to bolster your customer satisfaction and bottom line using these seven capabilities.

AI Bots and Digital Concierges Drive Higher Revenue

Priceline, Kayak, Ticketmaster and Marriott use chatbots and digital concierges to give customers convenient, personalized experiences.

Customer Data Drives Loyalty and Revenue Growth

By turning customer data into insights for higher-converting travel insurance offers, we help you build customer loyalty and increase revenue.

Influencers Making Travel Protection an Easier Sell

From Johnny Jet to Lee Abamonte, we’re finding advocates enthusiastic about educating consumers on the benefits of trip protection.

Inside Allianz Global Assistance’s Virtual ER

After flying into Panama City, travel journalist Brian Major (pictured) was rushed to the hospital with a collapsed lung.

29 releases in total

Terms, conditions and exclusions apply.
Insurance benefits underwritten by BCS Insurance Company or Jefferson Insurance Company, depending on your state of residence.  Plan(s) only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company.  AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company. Consumer may be responsible for charges incurred from outside vendors for assistance or concierge services. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or